Legal
Privacy Policy
Last updated: 12 May 2025
1. Introduction
SeekSell ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
2. Information We Collect
Information You Provide Directly
- Name, email address, phone number and delivery address when you create an account or place an order
- Payment information (we do not store card details — payments are processed via Capitec and EFT)
- Communications you send us via WhatsApp, email or contact forms
- Reviews and testimonials you choose to submit
Information Collected Automatically
- Browser type, device type and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages and links clicked
- Referring website or search engine
3. How We Use Your Information
- To process and fulfil your orders and send order confirmations and updates
- To communicate delivery and tracking information
- To respond to your questions and provide customer support via WhatsApp and email
- To send promotional communications (only with your consent — you may opt out at any time)
- To improve our website, products and services
- To comply with legal obligations and prevent fraud
4. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share information with:
- Delivery partners and couriers to fulfil your orders
- Payment processors (Capitec Bank) to complete transactions
- Technology providers such as Supabase (database hosting) who are bound by confidentiality obligations
- Law enforcement or regulators where required by South African law
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information. All data is stored on secure servers provided by Supabase, located within reputable cloud infrastructure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
6. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at seeksell26@gmail.com or via WhatsApp at +27 82 475 8062.
7. Cookies
We use cookies and similar technologies to enhance your browsing experience. Please see our Cookie Policy for full details.
8. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
SeekSell
📍 17515 Malamulela St, Mamelodi East, Pretoria, 0122
📧 seeksell26@gmail.com
📞 +27 82 475 8062